Appointment booking
Live calendar lookup, slot booking, SMS confirmation under a minute — no app login.
- Real-time provider availability
- Slot booking with timezone handling
- Confirmation SMS under a minute
- Morning-of reminder
Appointment reminders
Confirm, reschedule, or cancel via a short outbound call. SMS fallback for missed connects.
- Outbound confirmation calls
- Reschedule or cancel on the call
- SMS fallback for missed connects
- No-show prediction signals
Prescription refill request
Identity check, submission to the prescriber, pickup scheduling — all in chat.
- Identity check via patient number
- Submission to the prescriber
- Pickup scheduling
- Pharmacy-bagged SMS
Built for healthcare from the platform up
Sub-minute appointment booking, no app login
Live calendar lookup, slot booking, timezone handling, and SMS confirmation under a minute — the patient never logs in to an app. Calendar conflicts resolve on the call by offering alternative slots from the same provider, so cancellation rates drop materially.
Engineering controls aligned with privacy reviews
TLS 1.3 in transit, AES-256 at rest, zero-retention LLM routing, exportable per-conversation audit trails. A DPA plus security questionnaire are available from sales for your privacy team to review against local requirements — engineering controls only, no overstated badges.
No-show prediction signals into your PMS
The agent emits no-show prediction signals into your practice management system so front-desk staff can prioritise follow-ups for high-risk slots. Outbound reminder, reschedule, and cancellation flows close the loop without adding front-desk workload.
Common questions
How fast can a patient book an appointment with the voice agent?
Under a minute end-to-end. The agent looks up real-time provider availability, books the slot, handles the timezone, sends a confirmation SMS, and queues a morning-of reminder — without ever asking the patient to log in to an app. Calendar conflicts are resolved on the call by offering alternative slots from the same provider.
How is patient data protected during voice and chat sessions?
All traffic is TLS 1.3 in transit and AES-256 at rest. Prompts and outputs are routed through zero-retention infrastructure — nothing is used to train models. Audit trails are per-conversation and exportable. We do not advertise formal compliance badges; a DPA and security questionnaire are available from sales for your privacy team to review against local requirements.
Can chat handle prescription refill requests?
Yes. The agent verifies the patient via patient number, submits the refill request to the prescriber, schedules pickup at the preferred pharmacy, and sends a pharmacy-bagged SMS once the script is ready. The conversation persists across days on WhatsApp so the patient can ask follow-up questions without repeating their ID.
How are appointment reminders and reschedules handled?
Outbound voice reminders confirm, reschedule, or cancel the appointment in a single short call. An SMS fallback covers any missed connects. The agent emits no-show prediction signals into your practice management system so front-desk staff can prioritise follow-ups for high-risk slots.
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A 30-minute scoping call. We bring the healthcare use-case research. You bring your tools and your hardest customer.