Website terms of use.

These terms describe how Nexora Labs Limited operates the marketing website at nexoralabs.co.nz — what visitors may do, what we own, and what these pages do and do not promise.

Commercial product terms — for customers using Nexora Voice or Nexora Chat in production — are delivered in a separate Master Services Agreement when a customer signs.

What these terms cover

These terms apply to the nexoralabs.co.nz marketing website only. That means browsing pages, reading product copy, downloading any publicly-linked materials we publish here, and submitting an enquiry through one of our forms.

They do not cover use of the Nexora platform, the API, deployed voice or chat agents, or any commercial relationship. Those are governed by the Master Services Agreement.

These terms do not create any commercial relationship between you and Nexora Labs. They do not constitute an offer or acceptance for any product or service. They do not entitle you to use Nexora Voice, Nexora Chat, or any deployed agent. Any commercial relationship — including any access to our products or paid services — is governed exclusively by a separate Master Services Agreement which you would sign as part of becoming a customer.

Acceptable use

You’re welcome to read this site, share links to it, quote short excerpts with attribution, and submit honest enquiries through the forms.

A few things to avoid: scraping the site at high volume, reverse-engineering our designs or copy to pass off as your own, and submitting automated form traffic. None of these will result in dramatic legal action — we’ll just block access if it becomes a problem.

Intellectual property

All content on this site — written copy, page designs, logos, illustrations, code samples, and any media we publish — is © Nexora Labs Limited, all rights reserved.

Short quotations with attribution are fine, especially for journalism, research or analyst coverage. Wholesale republication is not. If you’re unsure, ask us first.

No reliance on marketing content

Information on this website is provided for general marketing purposes only. It is not professional, legal, financial, or technical advice. You should not rely on it for material business decisions.

If you decide to engage Nexora Labs commercially, the specific scope, warranties, service levels, and commitments are set out in the Master Services Agreement — not on this website. The website may describe capabilities at a general level; the MSA is the document that binds us.

Provided “as is”

Limitation of liability

To the maximum extent permitted by law, Nexora Labs’ total aggregate liability for any claim arising from your use of this website is limited to the value of services we have provided to you through this website — which is zero, because this website is a free marketing resource and you have not paid us anything.

Nothing in this clause limits any liability that cannot lawfully be limited, including:

• liability under applicable privacy and data-protection laws (such as the NZ Privacy Act, GDPR, UK GDPR, the Australian Privacy Act, and the California Consumer Privacy Act);
• liability for fraud or fraudulent misrepresentation;
• liability for personal injury caused by our negligence;
• and any other liability that cannot be excluded under the consumer protection laws applicable to you.

Your responsibility for content you submit

You agree to indemnify Nexora Labs against any third-party claim arising from:

• personal information you submit through this website that belongs to another person without their consent;
• any false or misleading information you submit; or
• your misuse of this website in violation of these terms or applicable law.

This indemnity covers reasonable legal costs and any damages or settlements Nexora Labs incurs as a result of such claims.

Questions about these terms

If you’ve read these terms and have a question, the fastest way to reach us is the contact form.

If you’re evaluating Nexora Voice or Nexora Chat for production use, the binding terms are in our Master Services Agreement — sales will share that at the right point in the conversation.

Governing law and jurisdiction

These terms are governed by the laws of New Zealand. The courts of New Zealand have non-exclusive jurisdiction over disputes arising from them.

Nothing in these terms waives any mandatory consumer protections you have under the laws of your country or region:

• If you’re in the European Union or United Kingdom, you may also bring claims in the courts of your country of residence.
• If you’re in Australia, your rights under the Australian Consumer Law cannot be excluded, restricted, or modified.
• If you’re in the United States, your rights under your state’s consumer protection laws apply in addition to these terms.

Your data protection rights — including your right to access, correct, delete, or restrict use of your personal information — are determined by the privacy law applicable to you in your region (described in our Privacy Policy), regardless of which law governs these terms.

Severability and force majeure

If any part of these terms is found unenforceable by a court of competent jurisdiction, the remaining parts continue to apply. We will replace the unenforceable part with one that achieves the closest legally permissible intent.

We are not liable for any failure or delay caused by events outside our reasonable control — including but not limited to outages of internet infrastructure, third-party service providers, government action, natural disasters, or industrial disputes.

Last updated: 13 May 2026 · Version v1

We update these terms when our site or our company changes in a way that affects them. The most recent version is always at /terms.