Order status with visual card
In-chat tracking card generated live, with inline address-change form. WhatsApp-native; cross-channel context.
- Order-number or phone-number lookup
- Live tracking card render
- Inline address-change form
- Cross-channel context across visits
Pre-purchase product Q&A
Spec lookups, in-stock checks, sizing guidance, add-to-cart — without leaving the conversation.
- SKU and stock lookups
- Sizing guidance from review data
- Reservation for store-pickup
- Add-to-cart deep-link
Returns and refund initiation
Order verified on the call, prepaid label printed, pickup scheduled, refund timeline communicated.
- Order verification by number
- Prepaid label generation
- Pickup scheduling
- Refund-eta SMS
Built for retail & e-commerce from the platform up
Visual UI in chat, voice when needed
In-chat tracking cards, inline address-change forms, and add-to-cart deep-links keep the customer in the conversation. When the request needs voice (returns, refunds, distressed customers), the agent hands off cleanly with full context attached to the customer record.
WhatsApp Business API is first-class
The same agent that runs your web chat handles WhatsApp without a separate config. Catalogue messages, payment links, and order updates ship over WhatsApp Business; channel handoff between WhatsApp, web chat, and SMS keeps context attached to the customer ID.
Pre-purchase Q&A that lifts conversion
SKU and stock lookups, sizing guidance from review data, store-pickup reservation, and add-to-cart deep-links happen without tab-switching. Customers stay in the conversation and decisions happen faster — a measurable lift in shop-on-page conversion during pilots.
Common questions
Can the chat agent show order tracking inside the conversation?
Yes. Nexora Chat generates an in-chat tracking card on the fly from the customer's order number or registered phone, with an inline address-change form if the parcel hasn't shipped yet. The same context carries across visits on WhatsApp, web chat, or SMS — the customer never restates their order ID.
How does pre-purchase product Q&A work in chat?
The agent does SKU and stock lookups against your commerce platform, gives sizing guidance synthesised from product reviews, reserves items for store-pickup when requested, and provides an add-to-cart deep-link. The customer stays in the conversation — no tab-switching to the product page.
Can the agent initiate returns and refunds?
Yes. Nexora Voice verifies the order by number, generates a prepaid return label, schedules courier pickup, and sends a refund-ETA SMS. The conversation hands off to a human if the return is out of policy or if the customer asks to speak with someone.
Does the platform support WhatsApp Business commerce?
Yes. WhatsApp Business API is a first-class channel — the same agent that runs your web chat handles WhatsApp without a separate config. Catalogue messages, payment links, and order updates are supported. Channel handoff between WhatsApp and SMS keeps context attached to the customer record.
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A 30-minute scoping call. We bring the retail & e-commerce use-case research. You bring your tools and your hardest customer.