Claims first notice of loss
Claim opened on the call, photos requested via SMS, adjuster booked within four hours.
- Claim opening with reference number
- Photo intake via SMS
- Adjuster assignment SLA
- Confirmation SMS with timeline
Policy renewal conversation
Reviews coverage, applies eligible discounts, emails the quote — no pressure to decide on the call.
- Coverage review
- Eligible-discount calculation
- Quote dispatch by email and SMS
- Decision-by callback
Hotel concierge
Late checkout, room service, local recommendations — added to the booking, SMS confirmation.
- Late-checkout booking
- Booking-record update
- Local recommendations
- SMS confirmation
Built for insurance & hospitality from the platform up
FNOL flows that respect distressed callers
Claims open on the call with a reference number, photos are requested by SMS, and adjusters are assigned against your SLA window. Distress-signal detection hands the call to a human adjuster with full transcript context — the adjuster doesn't restart the conversation.
Policy renewal without high-pressure tactics
Coverage review, eligible-discount calculation, quote dispatch by email and SMS, and a decision-by callback — no pressure to decide on the call. Customers who want to discuss with a broker route cleanly; those ready to renew can complete it in the same session.
Hospitality concierge against the same surface
Late-checkout requests, room-service orders, and local recommendations all update the booking record and send an SMS confirmation. Property management system integrations are scoped during the pilot, with loyalty-program enquiries handled by the same agent without a separate config.
Common questions
How does first-notice-of-loss (FNOL) work on a voice call?
The agent opens the claim with a reference number, requests supporting photos via SMS, assigns an adjuster against your SLA window, and sends a confirmation SMS with the timeline. The customer is never asked to repeat their policy number — it loads from your policy management system at the start of the call.
Can the agent handle policy renewals without high-pressure tactics?
Yes. The renewal flow reviews coverage, applies eligible discounts, dispatches the quote by email and SMS, and offers a decision-by callback — no pressure to decide on the call. Customers who want to discuss with a broker are routed cleanly; those who are ready to renew can complete it in the same conversation.
Does the hospitality concierge integrate with our booking engine?
Yes. Nexora Voice handles late-checkout requests, room-service orders, and local recommendations, updates the booking record, and sends an SMS confirmation. Integrations with property management systems are scoped during the pilot. The same agent picks up loyalty-program enquiries without a separate config.
How do you handle distressed claimants?
The voice agent detects distress signals (raised voice, key phrases, long pauses) and offers a handoff to a human adjuster with full transcript context. The adjuster sees what the customer has already said and the actions already taken — they don't restart the conversation. Empathetic phrasing is reviewed with your compliance team before go-live.
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A 30-minute scoping call. We bring the insurance & hospitality use-case research. You bring your tools and your hardest customer.