Integrations · Confluence

Confluence AI knowledge base

Connect Nexora's RAG layer to your Atlassian Confluence space so the agent answers customer and employee questions directly from your authoritative docs. Pages re-index on edit, restricted spaces stay restricted, and answers cite the source page so users can verify. Works against Confluence Cloud and Data Center deployments. The agent never hallucinates a missing answer — if the docs don't cover a question, it says so and routes to a human.

How it works

Three steps to ship Confluence Docs in your pilot

STEP 1

Connect your Confluence

OAuth or API-token connection to Confluence Cloud, or app-link connection for Data Center. Pick which spaces the agent reads from — the agent honours space-level and page-level restrictions exactly as a human user would.

STEP 2

Index with citations

Pages are chunked, embedded, and indexed into the Nexora retrieval store. Every chunk carries its source URL so answers can cite the page. Edits trigger re-indexing within minutes — your knowledge base stays current without manual sync.

STEP 3

Cite or escalate

When the agent answers, it includes a citation link to the source page. If the retrieval store has no high-confidence match, the agent says so and offers an escalation path rather than fabricating an answer.

What teams use it for

Common Confluence Docs use cases

  • Customer support answers grounded in your product documentation, with a source-page citation on every reply.

  • Internal IT and HR chatbots backed by Confluence-hosted runbooks, policies, and onboarding guides.

  • Sales enablement bots that answer reps' questions from product, pricing, and competitive intelligence pages.

Code preview

Confluence — retrieval query with citation

JSON
{
  "query": "<customer-question>",
  "top_k": 4,
  "filters": {
    "space": "PROD-DOCS",
    "minVersion": "current"
  },
  "include": ["chunk", "url", "title", "lastEditedAt"]
}

Stylised example — not a runnable script. Endpoints, payload shapes, and authentication are documented in the integration runbook shipped during the pilot.

Frequently asked questions

Common questions

Does the agent respect Confluence space permissions?

Yes. The agent reads pages with the same permissions as the integration's authorising user. Restricted spaces stay restricted; private pages stay private. If you don't want the agent to see a space, don't grant it access. Nothing in the indexing layer overrides Confluence's own permissions model.

How quickly do edits propagate to agent answers?

Confluence's edit webhook triggers re-indexing of the affected page. Most updates appear in agent answers within a few minutes. Bulk edits or new space connections re-index in the background, with progress visible in the Nexora admin console.

Do answers cite the source Confluence page?

Yes. Every agent answer derived from Confluence content includes a citation link to the source page (with the section anchor where available). Users can click through to verify. This is core to the no-hallucination contract — the agent shows its working.

What if the docs do not cover the question?

The agent says so explicitly: "I couldn't find an answer to that in our knowledge base. Let me get a human to help." It does not fabricate an answer when retrieval confidence is below threshold. The conversation routes to your support queue with full context attached.

Ready to wire Confluence Docs into your pilot?

Pilot in 14 days. Live in 30.

A 30-minute scoping call. We bring the Confluence Docs integration patterns. You bring the system credentials and the first use case.

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